Q. I typed the download link in my browser. Why was I returned to this FAQ Web page?
A. Cookies are set when you log-in to our web site or complete a registration form. If you try to access the download file in another manner, a cookie will not be set on your computer and you will not be able to complete the download. If you typed, or pasted, the URL of the download directly into your browser instead of logging in or following a registration process, the cookie will not contain a value or will not exist. Because the cookie is "empty", the download server cannot accept your request. In this situation, you will be redirected to this FAQ page to help you diagnose the problem. You must follow the download path provided by the links on our Web pages in order for the browser to set a cookie and pass it to the next page and the final point of download.
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