Bon, j'ai finalement réussi à les joindre ce soir, ce ne fût pas une mince affaire avec mon anglais mais j'ai réussi et même à me faire rembourser les frais d'envois
Voilà le mail reçu:
"Hello,
This is *******, the associate who assisted you today. Thank you for the kind and warm approach you gave on the call.
I have initiated a refund for the amount of 211.72 EUR for your order #3*2-8*9*9*7-0*0*1*4.
I have arranged for a refund of your return shipping costs of EUR 20.80 for item ASUS TUF Gaming Z690-Plus D4 Mainboard Sockel Intel LGA 1700 (Intel Z690, ATX, PCIe 5.0, DDR4-Speicher, 4x M.2, Thunderbolt 4, Aura Sync).
The amount will be credited back to the payment method provided with your order within the next 5-7 working days.
Completed refund information can also be viewed by visiting "Your Orders" - https://www.amazon.de/bestellungen . Please click on "Order Details" of the relevant order. The refund information will be visible at the bottom of the Order Summary for this order.
I hope I have been able to help you and I look forward to your next visit to Amazon.de.
Thank you for understanding. Have a pleasant day.
We'd appreciate your feedback. Please use the buttons below to vote about your experience today."
Donc, d'ici 5 à 7 jours ouvré je devrai être remboursé. J'espère que ce sera effectivement le cas.
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