Response (James W) - 11/26/2002 04:51 AM
Hello,
All Special Edition (JB) drives (i.e. models that are WD___JB-____) still have will always have 3 years warranty with Western Digital, these are the drives with 8MB Cache.
All drives (other than special edition drives) built after 1/10/02 and sold as retail packs in the EU, Norway and Switzerland have 2 years warranty, with the option for the end user to purchase a 3rd year from Western Digital.
All drives (other than special edition drives) built after 1/10/02 and sold in the EU, Norway and Switzerland that are not retail packs, but are straight from the factory/ OEM state/ just the drive in a box have 1 year warranty, with the possibility for the distributor to buy a second or third year of warranty. A distributor will be able to buy extra warranty for these drives through our website, by entering serial numbers. This service is available at this link:
http://websupport.wdc.com/websupport/clearexp_scripts/res_first_page.asp?extwar=y
Alternatively, a distributor can avoid buying warranty from us, but is still required by law to replace a drive of this kind in its second year.
All drives (other than special edition drives) built after 1/10/02 and sold in Europe, but outside of the EU, Norway and Switzerland, have 1-year warranty.
Regards,
WD Tech Support |