Job Description
 
As a Technical Support Engineer you will be providing support to customers, using VMware products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem solving skills; and be someone who embraces challenges.
 
Requirements:
 
• Good written and verbal communication skills.
 
• Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations.
 
• Work experience of 4+ Years in Technical domain. Experience in Virtualization & Cloud computing will be preferred.
 
• Willingness to work in a 24/7 shift environment
 
Required Skillset:
 
• Fluent FRENCH is compulsory for this role
 
• Networking domain knowledge including TCP/IP protocols
 
• Experience resolving system crashes and hardware related issues
 
• Understanding of Storage Hardware Architecture (Partitioning / RAID)
 
• Excellent knowledge of Operating Systems including (Windows 2012, 2008, Windows 8+ / Linux, UNIX)
 
• Experience in providing Linux/UNIX and Windows technical support to customers
 
• Experience Troubleshooting 3rd party application integration
 
• Experience trouble-shooting / administrating SAN environments (Fiber Channel or iSCSI)
 
• Working knowledge of backup software (EMC Networker, VERITAS, NetBackup, Tivoli Storage Manager, Backup Exec)
 
• Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations
 
Educational Qualification:
 
• Bachelor’s Degree
 
• Experience in providing voice based Technical Support is a key requirement.
 
• CCNP / VCP / VCAP / RHCE / MCSE / VCIX will be an added advantage.
 
VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.