Bonjour à tous,
Un poste d'ingénieur support applicatif est à pourvoir dans mon équipe.
Il s'agit d'assurer le support niveau 3 d'une application de marketing, développée et hébergée par nos soins.
(voir description ci-dessous)
Le poste est à pourvoir à Munich (les bureaux sont dans le centre ville).
Pas besoin de parler allemand, mais un bon niveau d'anglais est requis.
Si vous êtes intéressés, merci de me contacter par mp pour plus d'infos !
Cordialement,
Nicolas
Here is the job description:
As a global leader in cloud-based integrated marketing software and digital messaging solutions, We are looking for an Application Support Engineer who will work as a part of a dynamic team in a rapidly growing company. While the role is truly one of individual contributor, a high degree of interaction and teamwork are required to be effective in the role. The Application Support Engineer is responsible for ensuring a high level of customer satisfaction with our products. The Application Support Engineer is also responsible for possessing thorough knowledge of our Marketing Applications and improving the current applications software releases.
Specific duties include
• Investigate incidents escalated by our 2nd Level Support teams
• Interact with different teams (software developers, web developers, system and network administrators, product managers, account managers, etc..) in order to get incidents resolved
• Use different tools (log scanning on Linux, SQL, Java/Javascript/HTML code review, etc..) in order to validate or discard reported bugs
• Acquire and maintain knowledge relevant to the job including product offerings, current support policies and procedures and methods of support delivery, in order to provide technically accurate solutions to customers
• Leverage the internal and external knowledgebase for prompt and accurate resolution of technical issues. Ensure that information about any solution that was not easily found in the KB is passed on appropriately.
• Actively participate in growing the support knowledge
• Mentor our 1st/2nd Level Support resources and help them improve their skillset
• Support Product Development Team with direction and proactive feedback regarding the applications
Profile
• Knowledge of the Internet technologies
• Educated with a computer science degree or equivalent
• Excellent written and verbal skills in English are a mandatory requirement
• Minimum 3 years experiencing in a similar technical support role
• Ability to work autonomously
• Ability to communicate and engage with colleagues with different profile and cultural background
Key Competencies
Skills:
• Strong analytical skills
• Strong interpersonal communication skills
• Strong knowledge of internet standards, such as HTTP, SMTP, HTML, and DNS
• Experience in a command-line Unix/Linux environment
• Experience in SQL databases
• Ability to effectively fetch and compile information from different sources
• Curious, and eager to learn/discover things by himself
• Support oriented mindset, eagerness to help other and share knowledge
Advantageous skills:
• Programming (Java or similar)
• Shell scripting (bash)
• Knowledge of Linux tools related to log scanning (grep, sed, tr, tail, cut, etc..)
• Experience in Linux system administration
• Experience in supporting hosted or SaaS applications
• Experience in testing or quality assurance
If a challenging job in a highly motivated team appeals to you, revolutionize your personal growth by working with an exciting, rapidly expanding company where your contributions make a difference. We look forward to receiving your strong application.
