Technical Support Specialist
Contract - permanent / 4 weeks notice period
@IBM UK in Greenock, near Glasgow, in Scotland
Starting salary: £15,000 rising to £18,000
Induction: Training + Mentoring
 
      Job Responsibilities
       
    * Providing first level Technical Support via Telephone and E-mail for IBM Hardware products (laptops and desktops) to IBM Business Partners and End-Users.
    *  Problem determination and support on difficulties encountered with pre loaded operating systems and software.
    *  Assist with the installation of IBM Options
    *  Assist with Hardware problem determination throughout the Warranty Period
    *  Escalate to second Level Support when necessary, whilst maintaining ownership of the call.
    *  Ensuring Service Level Agreement's (SLA's) are met and customer deadlines maintained when escalating a case.
    *  Using Helpcentre Tools to for information research and retrieval and logging calls accurately.
    *  Maintaining an interest and awareness of Helpcentre and site procedures.
    *  Achieving personal and Team Targets ( Problem resolution, Customer Satisfaction and Telephony Targets)
    *  Taking on extra duties when required e.g. Updating country procedures, mentoring new Team Members.
    *  Ensuring Language Cover is always maintained by effective Team Communication.
    *  Identify Training Needs
    *  Maintaining excellent time keeping practices and attendance.
 
Full relocation and accommodation package provided
 
Please send me your CV in English in the word.doc format
 
jpottiez@uk.ibm.com

I know you couldn't read this board's rules (as they are in french), but we do not allow titles written in caps. Please review your title
 
Good luck !

bah c'est pas a londres non plus, £20k-22k c'est le salaire de depart d'un JD ingenieur ailleurs qu'a londres
Je trouve la paie honnete pour de la hotline, et ya Glasgow a cote en plus