Citation :
Hi I'm very sorry that your order has not arrived yet.
Your order was dispatched by Swiss Post on 14/07/2009 from our warehouse. Swiss Post advise that it normally takes 4-8 working days for a delivery to arrive and most items do arrive well within this time frame, however, it can sometimes take longer.
Unfortunately Swiss Post does not have an option that allows the tracking of these deliveries once they are in the postal system so we cannot provide a tracking number to trace the parcel en-route. In the worst case, Swiss Post does not consider a parcel lost until 14 days have passed, however, this does not happen very often and it is still very likely that this shipment will arrive within the 14 days.
If you have not received your order within 14 days of the dispatch date, please email us at help@dvd.co.uk and we will arrange for a replacement to be delivered.[...]
|